Long story short, the issue was just recently resolved.
Thats a letter of apology and a reimbursement check for half of the work done.Although I would have liked them to reimburse me for all the work, I am happy with this compromises.
So what did I learn in this situation. Well first off, I learned to clearly communicate with the dealer and make a point of understanding what they are going to do to avoid confusion. I also learned to only do business with those dealers who are willing to communicate to you and advocate on your behalf.
I also learned that the little consumer does have power against the big corporations. Although it seemed as though Subaru held all the cards, I clearly communicated my concerns and demanded action, and thats exactly what I got.
Little victories.
1 comment:
Glad to hear about this! I am one that also likes to write letters to the "man." You know that Matt works at Specialized Auto, which isn't the cheapest place around, but they try their darnedest to not rip people off! Generally speaking, they are not fans of the dealerships, just because it is pretty easy to rip people off, just because they have customers that think the dealer can't be wrong!
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